General Questions
Q: Is Secure File Transport a standalone app or does it require Salesforce?
A: SFT is 100% built on Salesforce. You must have an active Salesforce org. It integrates seamlessly—no separate login needed.
Q: How long does implementation take?
A: Typical implementation is 2-3 days. Smaller orgs: 1 day. Complex multi-department rollouts: 2-3 weeks.
Q: Can we customize SFT to match our exact workflows?
A: Yes! SFT supports custom fields, objects, Flows, and API integrations. Cloud Maven can help with custom development.
Security & Compliance Questions
Q: How is encryption handled? Can Cloud Maven access my files?
A: Files use AES-256 encryption. Only your authorized Salesforce users can access. Cloud Maven cannot access encrypted files.
Q: Is SFT HIPAA compliant?
A: Yes. SFT includes a signed BAA and supports all HIPAA requirements: encryption, audit logs, access controls, breach notification.
Q: Can we audit who accessed a specific file?
A: Absolutely. Every access is logged: timestamp, user, IP address, action, device type. Export audit reports anytime.
Technical & Operational Questions
Q: What file types does SFT support?
A: All file types (PDF, DOCX, XLS, ZIP, images, video, etc.) except for exe.
Q: Is there a file size limit?
A: Maximum 10 MB per file. For larger files, compress (ZIP) or split into multiple transfers.
Q: Can users access files from mobile?
A: Yes. The Salesforce mobile app includes full SFT functionality.
Adoption & Support Questions
Q: What happens after implementation? Is there ongoing support?
A: Yes. All plans include 24/7 email support. Professional and Enterprise plans include phone support and success managers.
Q: Can we get training for our team?
A: Yes. Cloud Maven offers group training, one-on-one sessions, and self-paced video training.
Q: Is there a way to test before committing?
A: Yes! All customers get a 30-day free trial with full feature access.