Features

This page describes what Bank Connect can do, organized by capability. Each feature is written from a business perspective — what it does and why it matters. For setup and technical depth, see the Admin Guide.

Instantly confirm account ownership and connect to a customer's bank.

• Broad institution coverage — connects to 11,000+ financial institutions through Plaid.

• Instant Auth — verifies account and routing numbers in real time.

• Same Day Micro Deposit — manual verification fallback for institutions that don't support Instant Auth.

• Multi-factor authentication — supported throughout the connection flow.

What it means for you: account ownership is confirmed in seconds instead of days, with no manual document review.

Real-time visibility into checking and savings balances.

• Real-time balance retrieval for connected accounts.

• Scheduled balance refresh via batch jobs to keep data current.

What it means for you: you can confirm sufficient funds before initiating a payment or ACH pull, reducing failed transactions.

Detailed, categorized transaction history without leaving Salesforce.

• Up to 24 months of transaction history, including merchant name, category, location, and amount.

• Automatic categorization into predefined categories and subcategories.

• Webhook-driven updates — new transactions sync automatically as Plaid completes each pull.

What it means for you: spending patterns, cash flow, and financial behavior are ready for analysis without manual data wrangling.

Analyze balances, cash flow, transactions, and financial risk indicators using verified Plaid asset data — directly in Salesforce, with no export to a separate BI tool.

• Statistics view — surfaces average daily balance, average daily cash flow, net cash flows, average transaction size, minimum and maximum balance, total negative days, and total NSF days at a glance.

• Statement Summary, Transactions, and Balances tabs — drill into the underlying data behind every statistic on the dashboard.

• Real-time trend monitoring — track balance, cash flow, and transaction trends as they happen.

• Risk indicator detection — instantly identify overdraft, NSF, and negative-balance risk signals.

What it means for you: verified asset data becomes a decision-ready view of financial health and risk, built directly into the record.

Validate income directly from the source, without paperwork.

• Bank Income — net income and income-stream breakdowns from a connected bank account.

• Payroll Income — employment and gross income data from a connected payroll account (covers ~80% of the US workforce, including gig income).

• Document Income — gross/net income extracted from uploaded pay stubs, bank statements, W-2s, or 1099s.

What it means for you: faster, more accurate underwriting decisions with far less reliance on manual paystub collection.

Confirm who you're doing business with, using Plaid's identity verification workflow.

• Lightning Verification — matches name, address, date of birth, phone, and ID number against available records.

• Document Verification — validates an uploaded ID document for authenticity and expiration.

• Selfie Check — confirms a live selfie matches the ID document.

• SMS Verification — confirms phone ownership via one-time code.

• Risk Check — automated anti-fraud checks summarized into risk categories.

What it means for you: configurable, layered identity checks that meet KYC/AML requirements without building your own verification workflow.

A complete view of a customer's financial picture, not just their checking account.

• Holdings — securities held in investment accounts, with quantity, value, and cost basis.

• Investment transactions — buys, sells, dividends, and cash contributions.

• Asset Reports — account balances, historical balances, transactions, and identity data for a requested duration, exportable as PDF.

What it means for you: a fuller financial picture for underwriting, advisory, or wealth-management use cases.

Prepare and initiate payments directly from a verified bank account.

• Processor tokens — generate tokens usable by Plaid payment partners (e.g., Dwolla, Stripe) to send or receive payments.

• Payment Initiation (UK/EU) — supports domestic and international payment initiation.

• Auth + Balance combo — supports fast, compliant ACH pulls and pushes.

What it means for you: lower transaction costs and faster payment setup compared to card-network processing.

Bank Connect adapts to how your team already works in Salesforce.

• Flexible setup — configurable on any Standard or Custom Object.

• Automated verification sequencing — chain verifications conditionally (e.g., Identity → Bank → Income, or branch based on employment status).

• Multi-bank linking — link and retrieve data from multiple banks in a single request.

• Scheduled batch refresh — keep balances and asset data current on a recurring schedule.

• Community & site hosting — host the verification link on a Salesforce Community or Site for external users.

• Automated reminders & notifications — send verification reminders and completion notifications via email or bell notification.

• Reporting & dashboards — built-in reports and dashboards for decision-ready visualization.

• Encryption — data encrypted in transit and at rest.

• SOC 2 Type II certified, GDPR- and CCPA-aligned.

• No credential storage — Bank Connect never stores banking credentials; data flows through tokenized exchange with Plaid.

Related Pages

• Overview — what Bank Connect is and how it works

• Admin Guide — installation and configuration

• Automation Guide

• Test Data