Login to your Salesforce org where the package is installed.
Add File Tags
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From Setup Click on Object Manager.
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Search for Secure File Templates Object.
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Click on Fields and Relationships.
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Search for File Tags fields from the Quick Find Box.
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Click on the File Tags field.
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In the Values section of the File Tags, picklist field click New to Add new tags.
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Or Click on Edit on one of the values in which you want to make changes.
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Click Save.
Add New Request Templates
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Go to the Secure File Transfer Application.
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Click on the Text/Email Templates tab.
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Click New
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Fill up the fields as below:
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Template Name - Should be unique
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Object name - The API Name of the Object on which this template would be available
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Request Type - Select ‘Media Request’
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File Tags - Select the FIle Tags from the multi-select picklist which would be requested for this Template
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Fill in the SMS and Email Message Details.
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Click Save.
Please find the detailed steps at the below Link
https://cloudmaven.atlassian.net/l/c/u4ffAXnw
Update Text/Email Templates
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Go to the Secure File Transfer Application.
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Click on the Text/Email Templates tab.
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Select the Email Template you want to update.
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Click on Edit
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Update the SMS/Email/Message Fields According to Business requirements.
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Select the file tags according to business requirements.
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Click Save
How to add Dynamic Template
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Click on New
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Use merge fields like {!FirstName}, {!LastName} in the template.
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Click Save.