How to Initiate Identity Verification Request | Cloud Maven

This document outlines the process for initiating an Identity Verification workflow. It explains how to:

Using Identity Verification, you can verify identification documents, phone numbers, name, date of birth, ID numbers, addresses, and more.

➡ Access your Salesforce org with the appropriate credentials.

Open existing record or create a new one

Run Bank Verification Request from button

A new screen/component will open, displaying the request form

Review data within Bank Verification Request Component

Fields in the search form will be automatically populated using data from the Source Object.
The values are mapped via Custom Setting.
You can edit or override these fields as needed.
The screen includes two sections: Customer Details and Plaid Products.
You can switch between these tabs to view and edit the corresponding details for each type.

Please verify the following details:

Name
Email address
Phone number (required if you plan to send an SMS to the customer for the verification request)

Initiating the Request for running Identity Verification

Once all mandatory fields are filled, click the Submit button to initiate the verification request.

Congratulations ! You have successfully created a Identity Verification Request !!!! 🎉

The customer will receive an email, which can be white-labeled and is managed within Salesforce.

Upon clicking the Verify Identity button, the Plaid toolkit will be launched. The customer will then:
Enter their Basic Information.
Take a selfie if IDV template is enabled for it
Upload Documents as required.

➡ Please refer to the detailed guide here: