This document outlines the process for initiating an Icnome Verification workflow. It explains how to:
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Select the appropriate Plaid products based on business requirements
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Enter the required customer information accurately
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Configure product-specific settings to ensure successful verification
Using Income Verification, helps you verify anyone's income and employment in seconds, facilitating an improved decisioning and underwriting process. Depending on the Income product you choose, you can request information such as pay stub data, income streams, and historical income.
1. Log In to Salesforce
➡ Access your Salesforce org with the appropriate credentials.
2. Navigate to the Source Record
Open existing record or create a new one
3. Launch the Verification Screen
Run Bank Verification Request from button
A new screen/component will open, displaying the request form
5. Configure the Search
Review data within Bank Verification Request Component
5.1 Review and update auto-filled fields
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Fields in the search form will be automatically populated using data from the Source Object.
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The values are mapped via Custom Setting.
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You can edit or override these fields as needed.
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The screen includes two sections: Customer Details and Plaid Products.
You can switch between these tabs to view and edit the corresponding details for each type.
5.2 Customer Details
Please verify the following details:
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Name
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Email address
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Phone number (required if you plan to send an SMS to the customer for the verification request)
5.3 Selecting the Products
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Select the Income Verification product.
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You can verify a user's income via three products:
Document Income: Retrieve gross and/or net income information via user-uploaded documents such as a pay stub, bank statement, W-2, or 1099 form.
Payroll Income (US only): Instantly retrieve employment and gross income information, including the information available on a pay stub, from a user-connected payroll account. Supports approximately 80% of the US workforce, including gig income workers.
Bank Income: Instantly retrieve net income information from a user-connected bank account. Data available includes a breakdown of income streams to the account, as well as recent and historical income.
In case you want the income to be verified by Bank, select Bank, else for Payroll and Document select Payroll Income
6. Initiate the Request
Congratulations ! You have successfully created a Income Verification Request !!!! 🎉
7. Authentication from Customer
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The customer will receive an email, which can be white-labeled and is managed within Salesforce.
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Upon clicking the Verify Income button, the Plaid toolkit will be launched. The customer will then:
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BaSelect theirPayroll Provider to Verify Instantly or Upload Documents
7.1 Bank Income Flow
Select their Bank to verify their Income
7.2 Payroll Income Flow
Select the Payroll provider or Employer to retrieve the Income details
7.3 Document Income Flow
Upload the Documents to extract the Income details
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User will see an acknowledgement Message which is configurable.
8. Review Results
➡ Please refer to the detailed guide here:
View Income Verification Results